Frontline Basics, CUNA, 2008.

Guiding Members in Today's Economy, CUNA, 2009.

Inquiring and Listening for Member Needs, CUNA, 2008.

Managing Member Accounts, CUNA, 2008.

Managing Today's Employees, CUNA, 2007.

Plastic Card Fraud, CUNA, 2009.

Money and Negotiable Instruments, CUNA, 2008.

Recognizing Fraud, CUNA, 2009.

Reconciling Records, CUNA, 2007.

Transitioning to Trainer, CUNA, 2007.

Transitioning to Trainer II, CUNA, 2008.

Workplace Diversity, CUNA, 2008.



Back to the works page.

Editing

E-Learning Courses

Bank Secrecy Act, CUNA, 2008.

The Basics of Risk Assessment, CUNA, 2008.

Balancing the Drawer, CUNA, 2009.

Call Center Service Skills, CUNA, 2008.

Credit Union Growth Strategies, CUNA, 2009.

The Credit Union Difference, CUNA, 2009.

Difficult Human Resource Issues, CUNA, 2008.

Employee Law and Preventing Sexual Harassment,
CUNA, 2008.

Encouraging and Instilling Member Service in Others,
CUNA, 2008.